1.Troubleshoot and diagnose notebooks, desktop computers, and network equipment.
2.Supply ongoing training as part of systems support, and customer learning support for software upgrades or new machines installs.
3.Technical help desk experience.
4.Perform helpdesk responsibilities such as ticketing, remote control using E-5.Helpline Ticketing Tool and Microsoft Lync 2013.
6.Execute changes as needed to keep a safe and effective network.